bdebd Privacy Policy

1. Introduction

Welcome to bdebd. We are Bangladesh's trusted online gaming destination, providing live casino, cricket betting, slots, and crash games to players aged 21 and above. This Privacy Policy explains how bdebd collects, uses, stores, and protects your personal information when you access or use our platform at bdebd.org.

By registering an account or continuing to use our services, you acknowledge that you have read, understood, and agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform immediately and contact our support team for account closure.

2. Information We Collect

To deliver a safe, secure, and personalised gaming experience, bdebd collects several categories of information from users. The categories include, but are not limited to, the following:

• Identity information — full name, date of birth, national ID or passport number, and a selfie photograph for age and identity verification purposes.
• Contact information — mobile phone number, email address, and residential address (city, district, and division within Bangladesh).
• Financial information — mobile banking wallet numbers (bKash, Nagad, Rocket, Upay), transaction IDs, deposit and withdrawal history. We do not store full card numbers.
• Technical information — IP address, device type, operating system, browser fingerprint, session timestamps, and geolocation data derived from network signals.
• Behavioural information — game history, betting patterns, bonus usage, session duration, and customer support correspondence.

3. How We Use Your Information

bdebd processes your personal information only for lawful, specific, and clearly defined purposes. We do not use your data in ways that are incompatible with the original purpose of collection. The primary purposes for which we use your information include:

• Account registration, identity verification (KYC), and ongoing age verification to enforce the 21+ requirement across all Bangladesh players.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment partners, including fraud detection and AML screening.
• Personalising your gaming experience, recommending relevant promotions, and delivering customer support across live chat and email channels.
• Complying with applicable legal obligations, responding to regulatory inquiries, and supporting responsible gaming monitoring programs.

4. Cookies and Tracking Technologies

bdebd uses cookies and similar tracking technologies to improve the functionality of our platform, analyse traffic patterns, and deliver a consistent user experience across sessions. Cookies are small text files placed on your device when you visit our site. They help us remember your language preference, login session state, and the last games you played.

We use three categories of cookies: strictly necessary cookies (required for the platform to function), performance cookies (anonymous analytics), and functional cookies (remembering preferences). We do not use advertising or third-party tracking cookies that share your data with external ad networks. You may disable non-essential cookies through your browser settings; however, doing so may limit access to certain features of the bdebd platform.

5. Data Sharing and Disclosure

bdebd does not sell, lease, or otherwise transfer your personal information to third parties for their own marketing or commercial purposes. We may share your data only in the following limited and controlled circumstances:

• Payment processors and mobile banking partners (bKash, Nagad, Rocket, Upay) — solely to facilitate deposit and withdrawal transactions you initiate.
• Identity verification and KYC service providers engaged to perform age and document checks in accordance with responsible gaming obligations.
• Law enforcement or regulatory bodies, where bdebd is legally required to disclose information pursuant to a valid court order, subpoena, or statutory obligation.
• Fraud prevention and anti-money-laundering (AML) screening partners, where sharing is necessary to protect the integrity of the platform and its users.

6. Data Retention

bdebd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. For active accounts, we retain identity and transactional records for a minimum of five years to comply with financial record-keeping standards. Upon account closure, we will delete or anonymise your data within a reasonable period, subject to legal holds.

For data associated with responsible gaming interventions (such as self-exclusion requests or account cooling-off periods), we may retain records for an extended period to prevent circumvention of protective measures and to ensure ongoing compliance with our responsible gaming commitments.

7. Your Rights and Choices

As a user of bdebd, you hold specific rights regarding your personal data. We respect these rights and have established clear processes to support you in exercising them. Your rights include:

• Right of Access — you may request a copy of all personal data bdebd holds about you, free of charge, delivered within a reasonable timeframe.
• Right to Rectification — if any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure — subject to legal and regulatory retention obligations, you may request deletion of your personal data upon account closure.
• Right to Object — you may object to the processing of your data for direct marketing communications at any time by contacting our support team.

8. Data Security

bdebd employs a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include Transport Layer Security (TLS/SSL) encryption for all data in transit, AES-256 encryption for sensitive data at rest, strict access controls with role-based permissions, regular security audits, and continuous monitoring of system activity for anomalous patterns.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security against all forms of cyber threat. In the event of a data breach that is likely to result in risk to your rights and freedoms, bdebd will notify affected users promptly and take all necessary remedial action.

9. Children and Minors

bdebd is strictly an adult gaming platform. Our services are intended exclusively for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that a user is under 21, we will immediately suspend the account, void any transactions, and securely delete all associated personal data. Parents and guardians are encouraged to use parental control software to prevent underage access to online gaming platforms.

10. Changes to This Policy

bdebd reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will notify registered users via the email address on file or display a prominent notice on the platform. The updated policy will carry a revised effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of the bdebd platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If the revised policy is materially different from the version you previously accepted and you do not wish to be bound by it, you must discontinue use of the platform and contact [email protected] to request account closure.

11. Contact and Privacy Requests

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdebd handles your personal data, you are welcome to reach out to our dedicated privacy support team. All privacy-related communications should be directed to [email protected] — our team will acknowledge your request within two business days and provide a substantive response within 14 calendar days. Please include your registered username and the nature of your enquiry to help us handle your request efficiently.